Cards and Subscriptions

    How do I go about getting a new Supporter Card in the event of theft, loss or damage?

    If your season ticket or a single ticket has been uploaded to your Supporter Card you will need to attach a copy of the police report by sending an e-mail to customercare_ticketing@juventus.com, pointing out the theft/loss/damage of your Supporter Card.

    To enter the Juventus Stadium, all you need to do is go to ticket office B before the event begins carrying with you the original police report.

    To obtain a new Supporter Card, please click here.

    How can I exercise my preemptive right in the event of theft, loss or damage of my Supporter Card?

    If you have a 2016/2017 season ticket or are involved in the Premium or J1897 Membership project, and you have lost your Supporter Card, you can exercise your preemptive right for both UEFA Champions League and Tim Cup matches by:
    - going to one of the Plus sales points listed;
    - contacting our call center on +39 899 999 897 (info and costs at the bottom of page) or filling in the online form in the ‘Contact us’ section specifying ‘Match and Parking’ as the subject of your request.

    I would like to renew/purchase a season ticket but my Supporter Card expires before May 2016: what should I do?

    If your Supporter Card is going to expire before May 2016, you can only purchase/renew your season ticket at the Juventus Museum Ticket Office, where you will immediately be given a new Supporter Card onto which you can upload your season ticket.

    For the Season Pass campaign, please wait until the end of May to take a look at all of the details. 

    What should I do to renew/purchase a season ticket if my Supporter Card is stolen/lost/damaged?

    In these cases, you can only purchase/renew your season ticket at the Juventus Museum Ticket Office, where you will immediately be given a new Supporter Card onto which you can upload your season ticket.

    For the Season Pass campaign, please wait until the end of May to take a look at all of the details.

    If your season ticket has been uploaded to your Supporter Card, you will need to send an e-mail message to customercare@juventus.com pointing out the theft/loss/damage of your Supporter Card and attaching a copy of the police report.

    Can I cancel my season ticket?

    A purchased season ticket cannot be cancelled, but you can change the name of the user or sell your place through the "My Season Ticket" section on Juventus.com.

    I would like to become a season ticket subscriber at Juventus Stadium for the 2016/2017 season but I am not in possession of a Supporter Card. What should I do?

    If you are not in possession of an active Supporter Card, you can purchase/renew your season ticket only at the Ticket Office at the Juventus Museum, where you will instantly be given the new Supporter Card on which to charge the season ticket fee.

    For the season ticket campaign, we ask you to check the details given from late May.

    I have to renew my season ticket, but my card has expired/will expire between June and October 2015. What should I do?

    The validity of the Supporter Cards expiring between June and October 2015 has been postponed to 31/10/2015: the season ticket will be charged to the card you already own, but you will still need to fill in and return the form with the card renewal application, which will be sent to the address you specify.

    Can I change my seat after purchase?

    No, you cannot change your seat for the season after it has already been issued.

    I have lost my seat number card, how do I print it out again?

    You can reprint your seat number card from 15 July 2015 by visiting the “My Season Ticket” section at Juventus.com and providing your credentials.

    I renewed/purchased my season ticket in one of the sectors marked with an asterisk (113-114-115 and 215-216-217-218-219). Why is priority booking for my seat not guaranteed for Champions League matches?

    During European matches, UEFA regulations state that a certain number of seats must be reserved for UEFA itself and also for the visiting side in specific areas of the stadium. While Juventus can still guarantee season ticket holders a seat, it may not be their usual seat. This information will be provided at the beginning of the priority ticketing period for European matches.

    Can Premium Member Season Ticket Holders take advantage of priority ticketing for Coppa Italia or Champions League matches?

    Yes, if you're a member and you have not exercised the right of first refusal for your place during the Subscriber pre-emption phase, you can acquire pre-emption and the remaining places during the subsequent phase reserved for Premium Members.

    Which documents should I bring with me to renew my season ticket?

    You need to bring along an ID card and the Supporter Card.

    If you renew at Listicket.com or by calling the Lis call center, you will need to send the duly signed and completed form to the address abbonamenti2015@juventus.com.

    For the season ticket campaign, we ask you to check the details given from late May.

    Which documents do I need to bring along when purchasing a new season ticket?

    If you already have the Supporter Card, you must show it along with the completed form which you can download here.

    If you don’t have the Supporter Card, you can purchase a new season ticket only at the Ticket Office at the Juventus Museum.

    A friend of mine is unable to go and renew their season ticket. Can I do it for them?

    Yes, but you must have their identification, Supporter Card and the filled in form with you. Each supporter can subscribe to a maximum of 4 season tickets.

    I’m a Premium Member but I haven’t received the Supporter Card yet. Can I take advantage of the Premium Member purchasing rights to buy a season ticket?

    No, it’s not possible for you to make use of that service.

    I live abroad and have the Premium Member International Card. When can I purchase my season ticket?

    If you were already a season ticket holder in 2015-16 and your Supporter Card is not expired, you can renew your season ticket on listicket.com.

    If you are a Premium Member International, there will be new season tickets available which you will be able to buy by taking advantage of the Premium Member priority purchasing rights. From 9 to 11 July, you will be able to call the Listicket call center +39 02 600 60 900 (active only abroad).

    I’d like to buy a season ticket with disability concessions, what documents do I need to bring with me? What should the minimum disability percentage be?

    To purchase or renew a "Disability Reduction" season pass, you can go to a point of sale at the Juventus Museum or to an authorised ticket office with your Disability Certificate issued by the ASL, along with the other requested documents. There is not a minimum percentage of disability in order to complete the purchase.

    Disabled with limited mobility, who can take advantage of free tickets for individual competitions during the season following the online accreditation process, may choose to purchase a season pass at a reduced rate, in the North 1° tier and South 1° tier areas.

    Starting this year, renewal of season passes in the East and West areas with Disability Reduction prices will be available online via www.listicket.com

    I’d like to renew my season ticket but change the seat, how can I do this? And will I lose my priority purchasing rights?

    During the renewal period, from 16 June to 2 July, you can go to the season pass sales point at the museum and change seats among those available within your section without losing your pre-emption right.

    From 4 to 6 July you’ll be able to change seat by choosing a new one from those still available after the renewal period, by going to the Juventus Ticket Office at the Juventus Museum at Via Druento 153/42 (Turin), bringing with you the previously printed season pass form, or by calling the call centre at 892.982.

    Remember that if you wish to change sector, you do not need to renew your season pass during the first phase; you should wait until 04 July and the previous pre-emption right of the old place will not be guaranteed which, if chosen by another subscriber during this period, will no longer be available.

    To renew your season pass with a change of place, the "Renewal" rates will be valid.

    What is the “My season pass” section?

    Starting this season, subscribers can manage their season passes directly at Juventus.com, in the "My season pass" section. This section, which will be available from the end of July, contains a number of new features and a dashboard to monitor your season pass. To access it, simply register at Juventus.com and enter your Supporter Card number. At that point it will be possible to enjoy services covering: name changes, official Secondary Ticketing and seat number print out from 15 July.

    How can I transfer my season pass?

    In the section " My season pass" at Juventus.com you can change the name of your digital title by selecting from among one of the three names you have defined. You can choose to enter the three names at any time you prefer: each of the names can be modified until the first use. The name change will be available until 24 hours before a match, and each beneficiary must be in possession of a Supporter Card. After the match, the season pass holder shall return to being the owner thereof, and it will no longer be possible to make a seasonal name change.

    Please remember that on the match day it is not possible change the name of your season ticket even for following matches.

    What is the Secondary Ticketing service?

    The area reserved for "My season pass" will offer an important new service: access to official Juventus Secondary Ticketing. It will be possible to plan your own season and to select the events you do not wish to participate in, thus freeing your place to be freely sold and, if it is sold, to accrue credit which can be spent on Juventus ticketing products.

    When can I decide to sell my place?

    It is possible to sell your place up to 72 hours prior to the match, even after the opening of official sales. The spot will be put up for sale again by Juventus once the sector has been sold out or all of the sectors have been sold out which are available in ticketing for the event.

    If my place is not resold, can I still access the Stadium?

    A place holder who does not wish to attend a match may change his or her mind and take back their place up until the opening of official sales for the match itself; after this period, one cannot take back the decision to not participate in a match.

    How can I manage the credit accrued through the Secondary Ticketing service?

    Accrued credits will be visible on the "Summary" page of the "My season pass" section, within 5 days of the match. It can be spent exclusively at the site Listicket.com for purchasing the following Juventus products:
    -Tickets for the Juventus Museum and Stadium Tour, made payable to the subscriber or other persons
    -Tickets, made payable exclusively to the subscriber, for matches during the 2015/2016 season not included in the season pass (European matches and the Tim Cup)
    -Renewal of the season pass for the 2016/17 season

    Accrued credit not used by 31 July 2016 will be terminated without any possibility to recover cash. Additionally, the accrued credit cannot be used for payment of Lis fees, entirely due by the subscriber on the face value of the services purchased.

    How can I use the credit accrued in order to renew the season ticket for the 2015/16 season?

    The credit accrued through the resale of your seat during the 2015/16 football season may be used for renewal of the season ticket for the 2016/17 season through these channels:

    - Listicket.com

    - Juventus Ticket Office c/o Juventus Museum

    - Juventus Club Doc Coordinating Centre

    - Lis Ticket Offices in Turin: c.so Orbassano 348, and Milan: via Bruno Cassinari 15.

    The credit will be deducted from your account net of Lis commissions. We remind you that the credit accumulated in the 2015/16 football season can be used for renewal of the season ticket, or to purchase Juventus Museum & Stadium Tour tickets by no later than 31 July 2016.

    For the season ticket campaign, we ask you to check the details given from late May.

    I'm Under 16 (or Under 18 for the Family Stand) but while I was renewing my season ticket the reduced rate wasn't available. What should I do?

    Whether an Under 16 (or under 18 for the Family Stand) season ticket holder can't renew his season pass on the web, he can ask for help calling the call center.

    Can I be nominated as a reserve on more than one season ticket?

    Yes, you can be chosen as a reserve for the name change on more than one season ticket, of course you will be able to get only one season ticket at a time.

    For which events do I have to be physically in possession of the Supporter Card?

    • To go to an away game, buying a ticket in the away supporter sectors in other stadiums
    • To purchase a ticket in all sectors of the Juventus Stadium if you reside in the same region as the away team
    • To purchase tickets in pre-emption mode, as specified.

    I have renewed an expiring supporter card online and I am being asked to return the forms. Do I need to send them in again?

    Yes, you need to load the application form, a copy of the ID card and a passport photo within "My Profile" section of juventus.com.

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