If you have not explicitly requested for the contract to become effective immediately and thus waived your right of withdrawal, you have the right to withdraw from the contract, without giving any reason, within 14 calendar days of the conclusion of the contract, i.e. from when you receive the email confirming your Membership purchase.
To act within the withdrawal deadline, you must send your request before the withdrawal period expires using the online form available in the MY PROFILE section. If you choose this option, you will receive an email confirming your withdrawal at the email account from which the order was placed. Alternatively, you may also send your withdrawal request by fax to the following number:
Juventus Football Club S.p.A.,
Via Druento 175, 10151 Turin,
You can make your withdrawal request using this sample withdrawal form if you wish, although this is not compulsory. Your request must in any case contain the following basic information:
- the order number to which the withdrawal refers;
- the purchaser’s details (name, surname, email).
You can find the order number in the confirmation email we sent you immediately after you purchased your Membership. If you are unable to find the email, check in the Spam folder or under the Promotions tab in Gmail.
If your withdrawal request follows the above, Juventus shall, without undue delay and in any case within 14 calendar days of receiving your withdrawal request, return the payment received in relation to the order you requested to withdraw, via the same means of payment as the original transaction.