常见问题

2019/20 Season Ticket - Voucher

HOW CAN I APPLY FOR THE VOUCHER?

You don't need to apply.  In order to make things easier for you and simplify the procedure, the voucher amount has already been credited to your “electronic wallet” you will find in the Official Juventus Ticket Shop. To access it you must register on the site using your Juventus card (you can do so by clicking here). Registering on the Official Ticket Shop is the only way you can verify your credit.

An exception is made for anyone still a minor by July 1st 2020, for whom a special voucher application procedure to be performed by an adult exercising parental responsibility has been arranged. For specific information you may refer to the specific FAQ below.

IS IT ESSENTIAL TO REGISTER WITH THE JUVENTUS CARD?

Yes: the Juventus Card provides the code that enables us to recognise you as a 2019/2020 season ticket holder.

BY WHAT DATE MUST I REGISTER ON THE JUVENTUS TICKET SHOP TO ACCESS MY CREDITS?

The voucher lapses on 16 January 2022. We suggest that you register in time to be able to use up all your credits.

WHAT CAN I BUY WITH THE VOUCHER?

You may therefore use it to purchase season tickets and tickets for matches organised at the Allianz Stadium and Juventus Museum&Tour tickets. The voucher can be used to purchase tickets available through the Juventus sales channels.  

Each purchase will automatically deduct a share of the voucher required to cover the cost of the ticket/s you are purchasing until all your credit is used up. If your voucher does not have enough funds to cover the required amount to complete the purchase, the remaining amount may be paid for using the electronic payment tools provided on Juventus sales channels. The voucher may not be used to pay the service commissions charged by the owner of the sales system for any brokerage fees involved in the sales and issue of the entry tickets.

MUST I USE THE VOUCHER ALL AT ONCE?

Not necessarily. The voucher can be used to purchase items up until the funds run out.

CAN I USE THE VOUCHER AT A PHYSICAL SALES OUTLET OR FOR PURCHASES THAT DO NOT GO THROUGH THE OFFICIAL TICKET SHOP?

The voucher can be used both within the online Official Juventus Tickets Shop and at the sales counters that may be open on the day of the match at the Allianz Stadium or at the sales counter at the Juventus Museum located in Via Druento 153/42. Be sure to state your intention of using the voucher to make payments at the sales counters before making the purchase. Even in this case, however, you must be registered on the Official Ticket Shop.

CAN I USE THE VOUCHER TO MAKE PURCHASES INSIDE THE JUVENTUS STORE FOR MERCHANDISING PRODUCTS?

No, this is not allowed. The voucher can only be used to purchase ticket counter products available through the Juventus sales channels.

WHAT HAPPENS IF I DON'T USE UP ALL THE CREDIT?

The voucher lasts 18 months from the date of issue, after which time any residual credit may no longer be used.

I’M A MINOR (OR AT LEAST I WAS WHEN I BOUGHT MY SEASON TICKETS) HOW CAN I ACCESS MY VOUCHER?

According to current legislation, minors are not allowed to make purchases from the Official Ticket Shop. The voucher will be credited onto an electronic wallet in the name of the adult entrusted with parental responsibility for the minor. 

All under-age persons on July 1 2020 in the coming weeks shall receive a communication at the e-mail address provided at the time of registering on the Juventus.com site with instructions on the procedure by which the person entrusted with parental responsibility may request the voucher for matches included in the minor’s season ticket, but not enjoyed.

HOW IS THE VALUE OF MY VOUCHER CALCULATED?

The value of the voucher is calculated by dividing the value of the season ticket by the 19 matches included in the season ticket, multiplied by the matches not enjoyed and rounded up.

→ For example: voucher value for a Tribuna Nord season ticket: (650/19)*7= 240€

The Serie A TIM 2019/20 league matches that are considered as not having been enjoyed are: 

  • Juventus – Inter 
  • Juventus – Lecce 
  • Juventus – Torino
  • Juventus – Atalanta
  • Juventus – Lazio 
  • Juventus – Sampdoria 
  • Juventus – Roma

THE AMOUNT OF CREDIT INSIDE MY WALLET IS GREATER THAN THE SEASON TICKET REBATE, WHAT MIGHT BE THE REASON?

This can happen if you have accumulated IMA (My Season Ticket) credits during the 2019/2020 season. For simplicity's sake, you only have one electronic wallet. Therefore, if, for example, you had accrued 50€ of IMA credit and the overall value of the matches you did not enjoy amounts to 240€, the wallet balance will amount to 290€. Inside the “My balance” of your My Ticket Shop profile you will find an account statement which will clearly show the origin of each credit.

Owing to these exceptional circumstances, the IMA credits accumulated during the course of the 2019/2020 season will not lapse during the next season ticket campaign but will instead have the same duration as the voucher for the matches not enjoyed.

I AM A JUVENTUS PREMIUM CLUB OR A LEGENDS CLUB SEASON TICKET HOLDER, AM I ENTITLED TO A VOUCHER?

The holders of season tickets that include VIP Hospitality (Juventus Premium Club or Legends Club) will be contacted via the usual special communications channels.

For any information, as always, they can turn to their account manager.

WHAT IF THE STADIUM OPENS UP BEFORE THE END OF THE 2019/2020 SEASON?

In any case the season ticket has been cancelled and shall not be valid as an entry ticket. You may use your voucher to purchase any tickets that may be put on sale by the Club via its Official Ticket Shop.

CAN I EXCHANGE MY VOUCHER FOR A CASH REFUND?

This is not possible pursuant to art. 88 of Italian Legislative Decree of 17 March 2020 as amended and supplemented, converted in Law no. 27 of 24 April 2020, which prescribes that the refund be paid by issuing a voucher, and thus complying with all refund obligations. According to the same provision the voucher refund does not require any kind of acceptance by the recipient of the same.

I AM NOT REGISTERED ON THE OFFICIAL TICKET SHOP, IS THERE ANY OTHER WAY I CAN ACCESS MY VOUCHER?

The only way of accessing your voucher is by registering on the Official Juventus Ticket Shop.

I NEED ASSISTANCE, WHO CAN I CONTACT?

You can contact the Help Desk of the Official Ticket Shop at support.ticketshopjuventus@pg-mc.com

The season ticket holders registered with an Official Fan Club can ask for assistance from their own JOFC. Presidents of Official Fan Clubs can take advantage of the usual special contact channels provided to them.

If you’re a Juventus Premium Club or Legends Club season ticket holder you can refer to your Account Manager or contact them via the e-mail addresses you are already acquainted with.

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