How does the ticketing system to purchase tickets for the Legends Club work?
Tickets to attend a match and enjoy all the comforts of the Legends Club hospitality lounges can be purchased through the on-line order system at www.juventus.com in the section Legends Club.
Please remember that season passes are not available for this hospitality lounge; only single tickets can be purchased for each match.
Tickets for a single match can be purchased up to 10 days from the date of the event (depending on availability).
How do I purchase tickets on the website?
Before you submit the Purchase Offer, you must read and agree to the General Conditions that apply to provision of and access to the Legends Club Service. After you have submitted the Purchase Offer, you will receive a message from Juventus informing you that the order is being processed and that in the next few days Juventus will proceed with an internal screening process to validate ticket issuance.
You can check the order status in your reserved area and if you have opted to receive the ticket by e-mail (home ticketing), a few days before the match you will receive the tickets for stand seats by e-mail (a maximum of 4 at a time) and the parking pass in .pdf format, which you must print out, making sure the quality of the print is good (check especially that the bar code is clearly legible.)
Can I modify my Member user data? What data can I modify?
Because the profile of the Legends Club section is linked to the website www.juventus.com, you can modify the data in the "My Account" section of www.juventus.com, which you can enable from the dashboard.
Can the purchase order be issued to the name other than the Member?
During the order process, you will be asked to specify if you are purchasing as a "Private" or "Company". If you are purchasing as a Private, the buyer is the same as the Member submitting the order. If you are purchasing as a Company, you will have to enter the Company details and the name of the Legal Representative with powers of signature. In this second case, the order will be issued to the name of the Company.
Can I use a single e-Member account to purchase both as a private individual and company?
Yes, you can choose the purchasing method for each order. You can also purchase tickets for the same match as an individual (a maximum of 4 tickets per buyer) and as a company (up to a maximum of 10 tickets), but submitting two different orders.
The internet connection failed before I could complete the order and submit the Purchase Offer. Do I have to start over again and make a new order?
Yes, in this case you will have to start over.
How many tickets can I purchase?
The order requires a minimum of two tickets for each request and a maximum of four per single match if you are a Private, or a maximum of 10 tickets if you are purchasing as a Company.
Can I purchase tickets for multiple matches in the same order?
No. The system only allows you to select one match at a time. In order to purchase tickets for another match, you have to make a new order.
Is there a limit to how many matches I can purchase?
No, there is no limit to the number of matches you can purchase. There is a limit, however, to the number of tickets you can purchase per match.
Must I have a Supporter Card in order to purchase a ticket for the Legends Club?
It is not always mandatory to have a Supporter Card.
Tickets purchased by a Private require that you enter the Supporter Card codes only if you are residing in the region of the away team.
It is important that the buyer remember when filling in the fields with the data of the ticket holders that he/she takes full responsibility for the data entered and for ensuring that the ticket holders abide by laws on safety in stadiums.
Can I modify the data of the ticket holders after I have entered it?
If you have not confirmed the data entered for the ticket holders, you can modify or replace the names printed on the tickets up to 4 days before the match (Private) and up to 72 hours before the match (Companies).
The same person cannot have two tickets issued to his/her name for the same match. Therefore, to issue a ticket for theCan I purchase a ticket for the Legends Club if I already have valid ticket or season pass for admittance to the Juventus Stadium?
The same person cannot have two tickets issued to his/her name for the same match. Therefore, to issue a ticket for the Legends Club to a person who already has a ticket or season pass issued to his/her name for the Juventus Stadium for the same match, the person must have previously requested to change the name on the ticket/pass on-line at www.juventus.com.
How does the "waiting list" work?
This option is automatically activated when all seats are sold out and allows you to be placed on a waiting list that will give you priority in the event that previously sold seats become available again.
How can I pay for tickets?
Payments can be made by: (i) entering the credit card number and payment details (accepted CC: VISA and Mastercard),or by (ii) bank transfer.
How do I pay by bank transfer?
The credited amount must be available on the bank account of Juventus within the three days following delivery of the Purchase Offer. If the amount is not credited to the bank account by the above deadline, Juventus may reject the order.
If my credit card does not allow me to make a payment in a single transaction, can I split the payment in two instalments (i.e. with two credit cards)?
No, unfortunately you cannot.
Once I have entered my credit card number or made the bank transfer, am I sure I will receive the tickets?
No. As specified in the General Conditions that the buyer is required to confirm to have read and accept, Juventus reserves the right to accept or reject an order. If the order is rejected (i.e. the Purchase Offer), Juventus will refund any amounts previously received as payment for the tickets.
Once the data of the ticket holders have been confirmed, Juventus will also check public records to verify the accuracy of the data and for any impediments to issuance of the tickets to their name. As specified in the General Conditions that the buyer is required to confirm to have read and accept, if the record check finds valid impediments according to law to the issuance of the tickets to the holders in question, the ticket(s) will not be issued and the holder(s) will not be entitled to a refund.
Can I choose my seat in the stand?
No, the seat in the stand is assigned to you when the tickets are issued, based on the chronological order in which the order was received. The sector, row and seat for the tickets purchased to the name of the several holders will be stated in detail in the order only once the tickets are issued.
Can I see the location in the Stadium of the seat I purchased?
No, it is not possible to see a plan view of the assigned seat.
Can I change the name of a ticket holder for a ticket already issued?
No. As specified in the General Conditions that the buyer is required to confirm to have read and accept, you are not allowed to change the name for an already issued ticket. Please be reminded, though, that If you have not confirmed the data entered for the ticket holders, you can enter or modify the names printed on the tickets up to 5 days before the match (Private) and up to 72 hours before the match (Companies).
Can my child under 6 years of age enter the Legends Club without a ticket?
As with standard seats to the Juventus Stadium, Juventus reserves the right, at its sole discretion, to allow the minor (under 6 years old) accompanied by a paying adult under his/her responsibility, to access the stadium, without right for the child to occupy a seat in the stand or at the table. The adult accompanying the child must hold him/her in his/her arms and the child is not entitled to enjoy the restaurant service.
Who can I contact if I have doubts or further inquiries?
You can request information or clarifications through the specific Request information form.
After you have submitted the order, instead, you will receive an e-mail address to contact for inquiries.
Can I check the status of my order(s)?
Yes, if you have already sent an order, you can check the order status by logging onto www.juventus.com with your Member username and password and accessing the reserved area in the Legends Club section.
How can I check the status of my order(s)?
Access the reserved area in the Legends Club, where you will find all the details concerning your order(s).
Can I modify a Purchase Offer I have already submitted?
No, it is not possible to change a Purchase Offer. You can, however, report any special requests by sending us an e-mail at the specified e-mail address; we will analyse your requests in detail and get back to you.
Can I request to cancel a purchased ticket or request a refund?
In accordance with current legislation, you are not entitled to receive a refund for a purchased ticket if you choose to cancel it. The only exception providing for a cancellation or refund of the ticket price is cancellation of the event itself.
How are tickets delivered?
You are required to choose the ticket delivery method when entering the order. You can choose to receive the ticket by e-mail in home ticketing mode or collect the ticket at the Stadium on the day of the match, a few hours before the match is scheduled to start.
When and where can I collect my ticket(s) at the Stadium?
The specific places and methods for collecting ticket(s) are stated in the e-mail you will receive as confirmation that the tickets have been issued and are also found in the order details, under the reserved area of the Legends Club section.
What documents am I required to exhibit to collect my ticket at the Stadium?
You are required to exhibit a valid ID document (original) for each ticket holder, along with a print-out of the e-mail confirming issuance of the tickets (e-mail sent to the address stated by the buyer in the order).
Can I send a friend to collect the ticket(s)?
Yes. The person sent to collect the ticket(s) on your behalf must exhibit a written and signed proxy whereby you authorise him/her to collect the ticket(s); your friend is also required to exhibit your valid ID document (original) and the purchase receipt.
Can I collect my ticket before the date of the match?
The only alternative option to collecting purchased tickets at the Stadium on the day of the match is to choose the home ticketing option. To choose this option, you must have a printer to print out the ticket.
What is home ticketing?
Home Ticketing is an option you can choose for ticket delivery that allows you to print out your ticket to access the Stadium directly with your printer. Reminder: make sure that print quality is good, especially that the bar code is clearly legible!
I chose to receive my ticket via Home Ticketing, but I deleted the e-mail with the ticket(s): what can I do?
If you delete or lose the e-mail with the tickets to the match, you must contact the Account Manager to have them re-issued.
Can I order a vegetarian menu?
Yes, you can send us special meal requests up to 72 hours before the match. However, please note that we do not serve gluten-free meals.
How long is the Lounge open?
The Lounge opens 2 hours before the match and closes 30 minutes after the final whistle.
Is the Lounge accessible to people with disabilities?
The Legends Club stand has 4 seats for people with impaired mobility available with an admission fee. You are required to specify that you wish to use a special seat when submitting the order. Tickets for these seats are issued until sold out.
Do I have to make a order for a table in the Lounge?
The Lounge has tables for 6, 8, 10 people and seats are pre-assigned. If your order is for less than 6 people, you will be sharing your table with other guests.
How many car spaces am I entitled to?
The system automatically assigns the following number of car spaces, based on the number of tickets purchased:
- from a minimum of 2 to a maximum of 4 tickets purchased: 1 car space
- from a minimum of 5 to a maximum of 8 tickets purchased: 2 car spaces
- from a minimum of 9 to a maximum of 10 tickets purchased: 3 car spaces.
You can, however, report any special requests by sending us an e-mail at the specified e-mail address; we will analyse your requests in detail and get back to you.
Where in the Parking Area is my car space?
The car spaces are assigned in the areas P4 and P10.
How do I receive my invoice? Can I view it on-line?
The invoice valid for tax purposes is issued by the 15th of the month following the match and is available in PDF format in the reserved area of the Legends Club on the www.juventus.com website, by clicking on the order number.