よくある質問

It’s a section that you can find in the My Ticket Shop on tickets.juventus.com, through which you can manage your season ticket through a series of functions. To access, register on the Official Ticket Shop Juventus, log in, click on My Ticket Shop and enter the My Season Pass section.

At this point you can take advantage of the dedicated services: ticket holder change, access to the official secondary ticketing and placeholder printing.

To change the ticket holder of your Season Ticket go to the section 'My Season Pass' and choose to whom to allocate it among one of the three reserves you entered. You can enter the three names at the time you prefer. Attention: temporarily for technical reasons this functionality of My Season Pass will be available up to 48 hours before the match. Remember: each reserve can be changed until its first use and the new ticket holder must necessarily have an active Juventus Card.

Yes, you can be chosen as a 'Reserve' for ticket holder changing on multiple subscriptions and you can only be given one match at a time. If you are a season ticket holder, you cannot be entered as a reserve for another subscriber.

No, unfortunately season ticket holder entitled to this special rate can not add reserves or change ticket holder but can only use the secondary ticketing service.

If you have purchased a season ticket with ‘Under 16’ or ‘Donna’ rate, you can add 3 reserves and make the change of the ticket holder only to people who are respectively ‘under 16' on the day of the event or ‘donne'.

It’s an important service dedicated to subscribers 22/23. By accessing the My Ticket Shop/ My Season Pass, you can decide to sell to Juventus (JOFC members also to your reference club) a match in which you can not participate, leaving your place available for general sale. If Juventus resells your seat, you will earn a credit that can be spent on matches not included in your season ticket, on Juventus Museum & Allianz Stadium Tour tickets and on the renewal of your season ticket for the following season.

Approximately 3 weeks before the match when in the My Season Pass section you will see the match. Please note: You will not be able to resume your seat previously on sale and therefore you will not be able to get your seat back for that match.

No, once you put your seat up for sale, you won’t be able to use it for that match.

Your credit can only be used on the Official Ticket Shop Juventus to buy:

• Tickets for Juventus Museum & Allianz Stadium Tour
• Tickets not included in the season ticket
• Season ticket renewal for next season

The accrued credit of the current season that is not used by the end of next season’s season ticket campaign is deleted, with no possibility of recovery. You can not use your credit for the payment of PG Italia commissions, entirely due by the subscriber.

Your credit will be automatically deducted during payment by renewing your season ticket through the Juventus Official Ticket Shop. If you are a member of a Juventus Official Fan Club, you can refer to your Club. 

Please note that you can use the accumulated credit in the 2019/20 season no later than 16/07/2023.

The credit accumulated in the 2022/23 season will have to be used by the end of the 2023/24 season.

If you still have credits accumulated during the 2019/20 season you can use them no later than 16/07/2023.

The credit accumulated in the 2022/23 season will have to be used by the end of the 2023/24 season.

Buy a new Juventus Card on https://www.juventus.com/en/bianconeri/#juventuscard. Once you have received your new Juventus card, contact the dedicated email address: subscriptions@pg-mc.com or call (+39) 0230458026 to ask to moved your season ticket from the old juventus card to the new one.

Contact the dedicated email address: abbonamenti@pg-mc.com or call (+39) 0230458026.