Juventus
    Juventus

      FAQ & Documents

      J1897 and Black&White Membership

      I already have a Juventus Card (ex Supporters' Card). Can I continue using it even if I decide to upgrade my Membership category?

      Yes, your Juventus Card (ex Supporters' Card) will continue to be valid until the original expiry date. It will automatically be upgraded to reflect your new Membership status. You will also be sent a Welcome Pack, which includes your Membership Card – you can use this to access the various benefits linked to your chosen Membership.

       

      How do I upgrade my Membership?

      To upgrade your Membership, simply log into Juventus.com, head to My Profile and click on Renew/Upgrade in the Membership Details section.

      I’m a J1897 Member and I’m having trouble renewing my Membership. What should I do?

      Please visit the My Membership section of your profile and click on the “Renew your Membership” button. If you’re still having problems, please write to us using the contact form on our website. If you prefer to speak to somebody in person, please call (+39) 011.45.30.486 (if you call from abroad).

      If you still have a valid Membership, call (+39) 011.07.23.021 (Monday – Friday 10:00 CET – 20:00 CET; Saturday 10:00 CET – 14:00 CET; bank holidays not included).

      Call fees set by the operator.

      I activated the automatic renewal function when I upgraded my Membership. How do I deactivate this?

      To deactivate the automatic renewal function, you must log into Juventus.com, head to My Profile and uncheck “Automatic Renewal” in the Membership Details section. Please be reminded that this must be done at least 15 days before your membership is due to expire.

      Is It possible to give a Juventus Card (ex Supporters' card) away?

      The Juventus Card (ex Supporters' Card) is a personal document and you cannot give it away.

      I’m a Member but I don’t live in Italy. How do I access the early-bird ticketing period?

      To access to the reserved booking period with your B&W or J1897 Membership, you must have a valid Juventus Card (ex Supporters' Card). If you don’t, buy the Juventus Card (ex Supporters’ Card) for the special price of €15. 

      You can buy tickets through the following channels: 

      For more informations call our Fan Service.

      How many tickets can I buy using the Membership early-bird ticketing period?

      Generally speaking, you can buy up to four tickets provided that all ticket holders are members with a valid Juventus Card (ex Supporters' card). Any exceptions or changes to this for specific games will be made public via a ticketing statement and added to the Tickets area of the website.

      Can I buy tickets using the early-bird period if I don’t yet have a Juventus Card (ex Supporters' Card)?

      No. You must be in possession of a Juventus Card (ex Supporters' Card) before you can access the early-bird ticketing period. Any exceptions or changes to this will be made public on Juventus.com.

      I’m a Member and I would like to buy a ticket during the early-bird period. Can I simply enter my Membership Number or do I need to be physically in possession of a Juventus Card (ex Supporters' Card)?

      In order to buy a ticket in the early-bird period, you must be physically in possession of a Juventus Card (ex Supporters’ Card).

      As a Member, if I buy a ticket during the early-bird period am I able to change the name on the ticket?

      No, you cannot change the name on any ticket bought during the early-bird period. Any exceptions to this will be made public on Juventus.com.

      How do I find out the number of my Juventus Card (ex Supporters' Card)?

      In order to find out the number of your Juventus Card (ex Supporters' Card), you must log into your personal profile. Please be reminded that to make use of the full ticketing benefits linked to the Juventus Card (ex Supporters' Card), you must by physically in possession of one.

      Important: If you can’t see your Juventus Card (ex Supporters' Card) number, do not worry. This simply means that your Juventus Card (ex Supporters' Card) number hasn’t been issued yet.

      Where can I find information on the status of my Membership?

      You can find this type of information on your profile. Log in by clicking on the icon in the top right of the screen.

      I’ve bought a Membership for myself but I’ve changed my mind. How can I cancel it?

      If you change your mind, you can cancel free of charge within 14 days – from when you sign up for your Membership – with no explanation necessary.

      You can notify us of your decision by:

      - filling up the online form in MY PROFILE section

      - sending us a declaration which must include the order number the cancellation refers to and the purchaser’s personal details (full name and email address). For example, you can send us a fax to the following address:

      Juventus Football Club S.p.A.,
      Via Druento 175,
      10151 Turin

      or send a fax to +39 011-5119212.

      Here is an example of a cancellation form that you can use.

      If you adhere to the conditions listed above, we will refund the fee paid using the same payment method you chose at the time of purchase within 14 days.

      For more informations call our Fan Service at (+39) 011.45.30.486.

      How can I contact Juventus?

      Visit the Contact page on our webiste to find our more information.

      I'm a Juventus Member living outside the EU. Who pays the customs duty and any other taxes on the Welcome Pack I'll receive?

      For shipment towards non-EU countries, goods are subject to customs clearance and possible taxes. Any additional tax necessary to import the goods through customs will be paid in full by the recipient. Duties and taxes may differ from Country to Country and are charged when the goods reach their destination. For further information regarding duties and clearance, please contact your local customs offices.

      I can’t complete the purchase. Where can I find help?

      Please write to us using the contact form on the official website. 

      If you need to speak with an operator, call (+39) 011.45.30.486. (Monday to Friday from 10:00 to 20:00 or Saturday from 10:00 to 14:00, excluding holidays). (info and tariffs at the bottom of the page).

      Junior Membership

      Junior Members can buy tickets in one of the early-bird ticketing phase ?

      During the own early-bird ticketing phase, J1897 and B&W Member, with a valid Juventus Card (ex Supporters' Card), will be able to buy an additional ticket for your Junior Member by calling our Fan Service on (+39) 011.45.30.486 or (+39) 011.07.23.021.

      We remind you that for Junior Members isn't necessary the Juventus Card (ex Supporter s' Card).

      Who can have a Junior Membership?

      All fans aged 0-11 can join the Junior Membership program.

      How much does a Junior Membership cost?

      €35 if you are resident in Italy, €50 if resident abroad.

      Who can buy a Junior Membership?

      Anyone can buy a Junior Membership (parents/relatives/friends/acquaintances) at any time.

      Do children need a Juventus Card (ex Supporters' Card) to enter the stadium?

      No. The entrance is free for children up to the age of 6. A form of id for the child and the accompanying adult is all that is needed. Children under 6 entering free are not assigned a seat.

      I'm a Juventus Member living outside the EU. Who pays the customs duty and any other taxes on the Welcome Pack I'll receive?

      For shipment towards non-EU countries, goods are subject to customs clearance and possible taxes. Any additional tax necessary to import the goods through customs will be paid in full by the recipient. Duties and taxes may differ from Country to Country and are charged when the goods reach their destination. For further information regarding duties and clearance, please contact your local customs offices.

      I can’t complete the purchase. Where can I find help?

      Please write to us using the contact form on the official website. 

      If you need to speak with an operator, call (+39) 011.45.30.486. (info and tariffs at the bottom of the page).

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