FAQ

Juventus Membership is a loyalty program designed for Juventus fans who want to experience the club more closely, with ticketing opportunities, dedicated discounts, collectible Welcome Packs, exclusive experiences and benefits that vary depending on the selected Membership. Discover all available types and benefits in detail in the dedicated section by clicking HERE.

All Juventus Membership types are valid for one season and expire on 30 June. 

No. Benefits vary depending on the Membership type and may include different perks, such as ticketing opportunities, discounts, Welcome Packs, events or dedicated experiences. Always check the benefit details in the dedicated section before purchasing or redeeming your Membership. 

When gifting a Membership to someone over the age of 16, you will be asked to provide the recipient’s details during the purchase process. Once the order has been completed, the recipient will receive an email or SMS containing a link to activate the Membership and access the included benefits. Upon activation, the Membership will be linked to the recipient’s MyJuve account. If the recipient does not already have a MyJuve account, one must be created in order to complete the activation process. The recipient will then become the Membership holder.

When gifting a Membership to someone under the age of 16, the minor will be the Membership holder. Activation and management must be completed by an adult who, through their MyJuve account, will act as the Membership manager. The minor will remain the Membership holder, while the adult will be able to view and manage the Membership on their behalf.

No. After purchase or activation, the Membership remains linked to the MyJuve account and holder entered during the process. Please check the details carefully before completing the order, especially when purchasing a gift. 

If you purchased a Membership Gift Card at a Juventus Store and have a Coupon code, access the “I have a coupon code” area of the website. Log in with the MyJuve account you want to link the Membership to, select “I have a Coupon”, enter the code on the back of the Gift Card and follow the instructions to complete activation. 

If you waive the withdrawal right during purchase, the Membership is activated immediately. If you keep it active, the Membership will remain pending and will be activated automatically after the 14-day withdrawal period. 

If you are a JOFC member, you can redeem your Membership by accessing the dedicated area on the Membership portal, available HERE. Log in to your MyJuve account, select “I am a JOFC member”, enter the e-card code associated with your affiliation and complete the free redemption of your associated Membership.

If you are a season ticket holder, you can redeem your Membership by accessing the dedicated area on the Membership portal, available HERE. Log in to your MyJuve account, select “I am a season ticket holder”, enter the PNR code and date of birth associated with your season ticket, and complete the free redemption of your Membership.

Make sure you are logged in with the correct MyJuve account and that the required details have been entered correctly: e-card code for JOFC members, PNR code and date of birth for season ticket holders. If the issue persists, please contact Fan Service and provide the code used and the email address linked to your MyJuve account. 

Log in to your MyJuve profile and go to the My Membership section. From there, you can view your Membership status, associated benefits and all information related to your affiliation.

Check your spam, promotions or junk mail folders. Alternatively, access the My Membership section to check your Membership status and download the Wallet Card, if available. If you cannot find anything, please contact Fan Service and provide your email address, order number and Membership type. 

After your Membership has been activated, you will receive an email with the link to download the Wallet Card directly to your device. Alternatively, log in to your MyJuve account, access the section dedicated to your Membership and select the option to add the Wallet Card to Apple Wallet or Google Wallet. 

To access a reserved ticket sales phase, enter your Membership number and the date of birth associated with your MyJuve profile during the ticket purchase process, available HERE. Please note: not all Membership types grant access to every reserved sales phase. Before purchasing, check whether your Membership is eligible for the specific sales phase you wish to access.

No. Ticket discounts and dedicated conditions vary depending on the Membership type, the match and the sales method. Always check the information published in the Tickets section of Juventus.com. 

No. An active Membership is sufficient to access the reserved sales phase. A Juventus Card is not mandatory. To learn more about the Juventus Card, click HERE.

Yes. Your Juventus Card remains valid until the expiry date shown on the card and can be used to load access tickets. 

No distinction is made between residents in Italy and abroad for access to the reserved sales phase. 

The maximum number of tickets that can be purchased is communicated in the sales information published for each match in the Tickets section of Juventus.com. 

The Welcome Pack is shipped to the address provided during purchase or activation. Any shipping information will be sent to the email address associated with the order. Please make sure the address is complete and correct to support delivery. 

It is not be possible to change the shipping address after the order has been completed. If there is an error, contact Fan Service as soon as possible and provide your order number and the correct address. 

Any customs duties, local taxes or customs clearance costs applied to the Welcome Pack shipment are fully borne by the recipient. The amount varies depending on the destination country. 

Juventus Official Online Store: log in with the MyJuve account associated with the purchased Membership. Discounts will be applied automatically to eligible products. 

Juventus Store: show your Membership Wallet Card at checkout. The Wallet Card is also the valid recognition method for discounts reserved for JOFC members and season ticket holders.

No. Member discounts cannot be combined with other promotions or offers, unless otherwise stated. Any limitations will be specified in the terms and conditions of the initiative. 

Access the Membership Events platform and apply through the “Invitation-only events” section. Applying does not automatically guarantee participation.

Yes. During purchase, you can choose whether to waive your withdrawal right in order to activate all included services immediately, or keep it active. If you keep it active, you may exercise it within 14 days of purchase without providing a reason. 

You can exercise your withdrawal right within 14 days of purchase through the dedicated function in your Juventus account or by submitting a request through the contact form on the website, including the order number and purchaser details. In case of withdrawal, the refund will be issued within 14 days of receipt of the request. 

To disable automatic renewal, log in to your MyJuve profile and select the My Purchases - Membership section. Remove the check mark from the “Automatic renewal” option before your Membership expiry date.